Frequently Asked Questions
Welcome to the Happy Hoos FAQ page!
Here, you'll find answers to commonly asked questions about our products, policies, and services. If you have any further inquiries, please don't hesitate to reach out to our customer service team for assistance.
Our FAQ page is broken down into two portions: Direct Store Orders and Amazon "Buy with Prime" orders.
General Information
Most commonly asked questions about Happy Hoos
We offer a curated selection of seasonal stationery, including notebooks, journals, and stickers designed to inspire creativity and positivity.
Our mission is to deliver and design both aesthetically engaging and fully functional products. Our vibrant collection of notebooks, journals, and crafts helps writers, creators, and dreamers use the power of journaling to cultivate more joy, peace, abundance, and Happy Hoo moments in their lives.
Our online store is open 24/7 for your convenience.
Given our team's commitment to self-reflection, journaling, and work-life balance, Happy Hoos operates Monday through Friday from 6:00 am to 3:00 pm PST. We only address inquiries during these hours. We appreciate your understanding.
You can reach us via email at hello@myhappyhoos.com. We aim to respond to all inquiries within 48 hours during business days.
We are also available on the following social media platforms:
Instagram: https://www.instagram.com/myhappyhoos/
Facebook: https://www.facebook.com/HappyHoosMovement/
Tiktok: https://www.tiktok.com/@myhappyhoos
Pinterest: https://ph.pinterest.com/happyhoos/
Youtube: https://www.youtube.com/@happyhoostv
No, we do not offer digital gift cards at this time.
Joining is easy! Simply enter your email in the signup form here or at the one located at the bottom of our website, and you'll receive updates on new products, special promotions, and more.
Through the Happy Hoos movement, our vision is to cultivate a community of kindred spirits who uplift and inspire one another. Together, we celebrate achievements, foster personal growth, and create a world where the spirit of Happy Hoos thrives, spreading contagious positivity and joy to all those we encounter.
Read more on our movement initiatives here. Follow us on social media for journaling ideas and prompts.
Thank you for supporting our small business as we strive to make a positive impact!
Please review our policies at:
Website Ordering Process
Frequently asked questions about ordering procedures at Happy Hoos
Ordering from our website:
Ordering from Happy Hoos is easy! Simply browse our website, select the items you'd like to purchase, and add them to your cart. Then, proceed to checkout, where you'll provide your shipping and payment information to complete your order.
For wholesale inquiries, please contact wholesale@myhappyhoos.com
Ordering with Buy with Prime:
We're excited to share that we've teamed up with Amazon to make Happy Hoos products more accessible to you! You can find all your favorite items from our collection conveniently on Amazon's platform by clicking here.
Please note that our store discounts and shipping times do not apply to orders placed on Amazon.com. We offer separate promotions on Amazon, tailored to your Prime membership. As an Amazon.com shopper, you may benefit from expedited 2-day shipping, depending on your Prime status.
Unfortunately, all orders made through our website are final once they have been placed. We are unable to make changes or cancellations after the order has been submitted.
We encourage you to carefully review your order details before completing your purchase to ensure everything is correct. If you have any questions or need assistance before placing your order, please don’t hesitate to contact us at hello@myhappyhoos.com
We do not offer gift wrapping or gift cards at this time on orders through our website. However, our boxes are beautifully crafted and can serve as a gift box themselves. We take pride in the quality of our packaging, ensuring that your gift will look beautiful and thoughtfully presented.
Promo codes and coupons can be applied to your order at checkout if your order meets the requirements for the promotion. If you have any questions or challenges in applying a code at checkout, please get in touch with us at hello@myhappyhoos.com.
Once an order has been placed, we are unable to apply any coupon codes or make adjustments retroactively. Thank you for your understanding.
1. If a product variant is out of stock, it will be marked as "out of stock" on the product page.
2. If a product is discontinued, it will be removed from the store entirely.
3. We do not offer the option to backorder products at this time.
We strive to provide clear communication about product availability and will do our best to offer alternative options. Thank you!
As a proud small business, we want you to be fully satisfied with your order. If you received a damaged item, please message us at returns@myhappyhoos.com to start the process of an exchange or a return. As part of this process, you will need to send a photo of the damaged product. We will be providing a return shipping label at no cost to you.
If you placed your order through Amazon Prime, please note that returns and exchanges will be handled directly by Amazon. For any issues or inquiries regarding your order, please contact Amazon customer service for assistance.
We currently do not offer price adjustments on recent purchases. Our prices are regularly reviewed to ensure they remain competitive and provide the best value to our customers. We appreciate your understanding and are committed to delivering exceptional products and service.
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards (Visa, Mastercard)
- Shop Pay
- PayPal
- Digital Wallet Payments (Apple Pay, Google Pay, Meta Pay, Amazon Pay)
Your payment information is encrypted and securely processed through Shopify Payments, ensuring a safe and reliable transaction experience.
We do not store any credit card details on our servers. All payment information is handled securely by Shopify Payments or the respective payment processor. Shopify Payments is PCI-compliant and offers 3D Secure checkouts.
Yes, we offer special pricing for bulk orders and wholesale customers. Please contact our sales team at wholesale@myhappyhoos.com for more information and to discuss your specific needs.
Discounts are available for purchases of 50 units or more. We look forward to partnering with you!
Corporate & Wholesale Orders
Mostly commonly asked questions about bulk orders at Happy Hoos
Yes, we do offer discounts for bulk or wholesale orders. Discounts are available for purchases of 50 units or more. Please contact us directly at wholesale@myhappyhoos.com to discuss your specific needs and receive a personalized quote.
We ship wholesale orders within two weeks (or sooner) from the order date, provided the products are available in our warehouse. If there are any delays or stock issues, we will notify you as soon as possible.
Wholesale orders must be paid in full before shipment. Shipping fees are the responsibility of the buyer and will be calculated based on the size of the order and the destination. If you have a preferred shipping provider, please inform us when placing your order, and we will do our best to accommodate your request.
Please contact us directly at wholesale@myhappyhoos.com to discuss your specific needs and receive a personalized quote.
Shipping & Delivery
Frequently asked questions about the shipping and delivery processes at Happy Hoos
We offer standard shipping for all orders. Some products may have expedited shipping options available at checkout for an additional fee. International shipping is also available for most products, with costs and estimated delivery times provided during checkout.
Orders amounting to $75 or more qualify for FREE ground shipping within the contiguous United States.
For orders under $75, a flat shipping fee of $9.99 will be applied for ground shipping within the contiguous United States.
We partner with reputable shipping carriers to ensure the safe and timely delivery of your Happy Hoos products. The carrier used for your order will depend on your location and selected shipping method.
We offer expedited shipping options at an additional cost. Expedited shipping rates and delivery times will be calculated at checkout based on your location and selected shipping method.
Orders are typically processed and shipped within 3-5 business days. Delivery times vary depending on your location and selected shipping method.
Please contact orders@myhappyhoos.com if you have not received your order in 10 days.
Buy with Prime orders: Our shipping times do not apply to orders placed on Amazon.com. As an Amazon.com shopper, you may benefit from expedited 2-day shipping, depending on your Prime status.
Yes, we do! International shipping is calculated at checkout. Please note, it is the customer's responsibility to pay for any customs duties or taxes.
We recommend checking your local customs regulations before placing an order, as we are not responsible for any delays or issues caused by customs.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery.
In the unlikely event that your order is delayed or lost during shipping, please contact us immediately at orders@myhappyhoos.com if you have not received your order in 10 business days. We will do our best to resolve the issue as quickly as possible.
It is essential to provide accurate and complete shipping information during checkout to prevent delays or delivery issues. Happy Hoos is not responsible for orders lost or delayed due to incorrect contact information and address details provided by the customer.
Returns & Exchanges
Commonly asked questions for returns & exchanges of items from Happy Hoos
At Happy Hoos, we strive to ensure your satisfaction with every purchase. We accept returns of products in their original and unused condition.
For purchases made directly from our store: Returns can be made within 30 days from the date of receipt. Please email us at returns@myhappyhoos.com to start the return process.
For purchases made with Buy with Prime (Amazon): Returns can also be made within 30 days from receipt through the Amazon portal.
For a comprehensive overview of our return procedures, please visit our Returns Policy.
We want you to be 100% satisfied with your purchase. If, for any reason, you wish to return the items, please reach out for a return label by emailing returns@myhappyhoos.com. We accept returns of products in their original and unused condition.
Thank you for understanding.
Yes, there are certain items that cannot be returned or exchanged to ensure the integrity and hygiene of our products.
These include:
Customized or personalized items: Products that have been customized or made to order based on specific customer preferences.
Final sale items: Products marked as final sale at the time of purchase.
Subscription products: Items that are part of a subscription plan.
Used items: Products that have been used or are not in their original condition.
Digital products: Due to the nature of digital content, we cannot accept returns or exchanges.
For any other items, please refer to our general return policy for details on how to proceed with a return or exchange.
Promotions & Discounts
Commonly asked questions about promos and discounts for Happy Hoos items
Yes, we offer discounts and promotions occasionally. We announce these through our social media platforms: Instagram, Facebook and TikTok as well as through email. Sign up to be part of our email list here to stay updated on all offers.
Instagram: https://www.instagram.com/myhappyhoos/
Facebook: https://www.facebook.com/HappyHoosMovement/
Tiktok: https://www.tiktok.com/@myhappyhoos
Pinterest: https://ph.pinterest.com/happyhoos/
Youtube: https://www.youtube.com/@happyhoostv
Discount codes can be applied at checkout unless otherwise specified in the discount code policy. Simply enter your code in the designated field at checkout to redeem the discount. Please note that only one discount code can be used per customer per order.
No, we only allow one discount code per order. Discount codes cannot be combined or stacked. Please choose the code that offers the best value for your purchase.
Yes, we do seasonal sales and special offers throughout the year. To stay on top of promotions and discounts, make sure to follow us on social media or sign up for our email list here. That way, you'll never miss an offer!
To stay on top of promotions and discounts, make sure to follow us on social media or sign up for our email list here. That way, you'll never miss an offer!
Instagram: https://www.instagram.com/myhappyhoos/
Facebook: https://www.facebook.com/HappyHoosMovement/
Tiktok: https://www.tiktok.com/@myhappyhoos
Pinterest: https://ph.pinterest.com/happyhoos/
Youtube: https://www.youtube.com/@happyhoostv
Buy with Prime (Amazon) Orders
We're excited to share that we've teamed up with Amazon to make Happy Hoos products more accessible to you! You can find all your favorite items from our collection conveniently on Amazon's platform.
Yes, you can purchase our products using Amazon Prime. When you choose to buy with Prime, your order will be processed and managed by Amazon. This means all orders, returns, and customer service inquiries will be handled according to Amazon’s policies. For assistance with Prime orders, please reach out to Amazon directly.
No, discounts and promotions available on myhappyhoos.com do not apply to orders placed on Amazon.com. We offer separate promotions on Amazon that are tailored to Prime members. Depending on your Prime status, you may also benefit from expedited 2-day shipping.
No. Our shipping times do not apply to orders placed on Amazon.com. As an Amazon.com shopper, you may benefit from expedited 2-day shipping, depending on your Prime status.
No, Amazon Pay and Buy with Prime are not the same.
Amazon Pay allows customers to use their Amazon account to make purchases on other websites by securely entering their payment information, without needing to create a new account. In this case, the website facilitates the delivery and shipping of the purchased item.
Buy with Prime, on the other hand, offers the added benefit of Prime delivery and returns. It allows Prime members to enjoy fast, free shipping and a streamlined checkout process, similar to their experience on Amazon.com. In this case, Amazon facilitates the delivery and shipping of the purchased item.
Customer Support
As a small business, your support is what keeps us thriving. We truly appreciate your patronage!
If you have any questions or concerns regarding your order, feel free to reach out to us at hello@myhappyhoos.com. We promptly answer all customer service requests within 2 business days.
Given our team's commitment to self-reflection, journaling and work-life balance, Happy Hoos operates Monday through Friday from 6:00 am to 3:00 pm PST. Please be aware that we only address inquiries during these hours.
We appreciate your understanding.
Thank you for visiting the Happy Hoos FAQ page!
We hope this information has been helpful. If you have any additional questions or concerns, please don't hesitate to reach out.