At Happy Hoos, we strive to ensure your satisfaction with every purchase. However, due to unforeseen circumstances, we understand that sometimes items may need to be returned or exchanged. 

To facilitate a smooth process, please review our return policy below:

	From Store	Buy with Prime (Amazon)
Return Period	14 days from receipt	30 days from receipt
Shipping Cost	Paid by customer	No extra cost.

Shopper returns of From Store orders and purchases

Return Process: 

To initiate a return, please contact our customer service team at returns@myhappyhoos.com within the 14-day return period. Our representatives will guide you through the process and provide you with a return authorization (RA) number.

Once you have received your RA number, please securely package the item(s) to be returned, including all original accessories and documentation. Clearly mark the RA number on the outside of the package.

Return Shipping: 

Customers are responsible for return shipping costs unless the return is due to a Happy Hoos error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance. Happy Hoos is not responsible for items lost or damaged during return shipping.

Refund Process: 

Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges: 

If you need to exchange an item, please contact our customer service team within the return period to arrange for an exchange. Exchanges are subject to product availability.

Contact Us: 

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact us at returns@myhappyhoos.com. Our dedicated customer service team is here to assist you.

Policy Updates: 

Happy Hoos reserves the right to amend this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Eligibility Criteria for Returns: 

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also be accompanied by the original proof of purchase.

Non-Returnable Items: 

Several types of goods are exempt from being returned. These include:

• Downloadable software products
• Personalized or customized items

Shopper returns of Buy with Prime (Amazon) orders

Shoppers can return Buy with Prime orders through Buy with Prime at no extra cost. Shoppers can also initiate returns by contacting merchants, however there may be a fee based on the merchant’s policies.

Shoppers can return Buy with Prime (Amazon) orders by following these steps:

1. Open the order confirmation email and choose View Order.
2. Choose Order Details to see the order details page.
3. Choose Return on the order details page. Note: The Return button appears only after the order is delivered.
4. Enter any additional information about the return, such as the reason for the return. 
5. Confirm the estimated refund amount and summary of the return details to create the return. When the return has been created, a return confirmation email is sent.
6. From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.
7. Drop the return off at the location listed on the return label.

Thank you for shopping at Happy Hoos! Your purchase satisfaction is our top priority.